Store Policies


 

 

Order Processing and Fulfillment

Please note that we do not process or ship orders Saturdays and Sundays. We process and ship all orders Monday through Friday. Orders are processed in the order in which they are received. Harmony Village ships daily and we make it our goal to get you your merchandise as soon as possible. During holidays and weekends please allow 3 -5 business days for your order to be fulfilled.  

 

Payment Options

Credit Card

If you use a Credit Card for your purchase from Harmony Village your item/s will ship in the order it was received and without any payment processing delay.  All credit card transactions are final and can only be reversed once Harmony Village has issued a return reference number (RRN) in accordance with the Harmony Village Return Policy. 

PayPal

You do not need a PayPal account to check out with PayPal. It will give you the option to use your PayPal account or not while you are checking out.

 

Shipping

Our current processing time is 3-5 business days. Once shipped it takes approximately 10 - 20 business days to deliver domestically (USA).  Most customers receive their order within 2 weeks. International orders will take longer and depend on the country.

All items will be shipped Via USPS First Class (usually if under a pound) and/or Priority Mail unless other arrangements have been made.

 

 

Order Status

Once the order has been shipped please allow up to 20 days shipping time. If you have any questions or concerns about shipping please feel free to contact us.  We are not responsible for any lost or stolen packages.  

 

Returns

Our policy lasts 10 days. If 10 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unwashed and unworn and in the same condition that you received it. It must also be in the original packaging.  If items are in less than perfect condition, the customer may be charged a restocking fee.  Refunds are issued back to the original method of payment.

Several types of goods are exempt from being returned. Clearance items, holiday items, and customized items are non-refundable.

There are no charges for a return.  Original shipping charges are non-refundable.  You are responsible for return shipping charges. 

To complete your return, we require a receipt or proof of purchase including your original order number and the email address you used for purchase.  Contact us at: harmonyvillagestore@gmail.com.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged items MUST be reported within 3 days of receiving the goods.  Holiday and clearance items are non-returnable and non-refundable unless damaged which must be reported within 3 days.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at harmonyvillagestore@gmail.com for further instructions. You will need to return the item and reorder the new item on the website.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Damaged or Missing Items

Please note: It is your responsibility to inspect your items upon delivery. If your discover an item is defective, damaged or missing, please contact us via email at harmony-village@gmail.com within 3 business days so that we can do our very best to quickly arrange for a return or replacement.  We check all necklaces before being shipped out to insure you do not receive damaged items. Necklaces can be fragile if handled improperly.  Actual product may vary slightly due to manufacturing needs.

All shipped orders with incorrect address information as a result of customer error will be charged a surcharge to cover all shipping costs.

Important Notice: In the case of a return without prior authorization from Harmony Village, the item in question will be shipped back to the customer at their expense.

 

Refused Delivery

If a package is refused for delivery even if you think the package or the item inside the package is damaged, it is best to accept delivery and contact Harmony Village immediately or within the next 3 business days by email at harmonyvillagestore@gmail.com.  You will then be instructed on what to do with your package.  Failure to accept delivery may result in the inability for a refund/exchange, and the customer will be responsible for the actual shipping incurred and a 20% restocking fee.

 

Cancellation Policy

Here at Harmony Village, we work to ship out all orders as quickly as possible. For this reason we cannot guarantee that we will be able to cancel your order after it has been placed.  If you need to cancel your order, please email us ASAP and we will do our best to cancel the order if possible.  If your order has already shipped out, please see our Return Policy for further instructions.

 

Contact Us

Contact us at harmonyvillagestore@gmail.com.  Thank you for shopping at Harmony Village!

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